Regardless of how long you have been a small business owner, we all can agree that without customers, new or returning, there is no need to even be in business. We all strive to think of new marketing ideas, unique ways to increase profit, as well as work to provide exceptional customer service skills. However, if we are doing all we can to bring them in and ensure they will return, are we focused on what we can do to get them to stay? Yes, you heard that correctly. From a bar to a salon to a mechanic shop to a dentist office, customers will choose to return and invest in a business where they feel welcome.

Let’s go over the 4 reasons why providing entertainment is so important to any small business:

1.) Creates a way for other customers to interact with each other.

2.) Ensures that the customer feel more comfortable by being around familiar topics.

3.) Gives the customer a moment to step out of reality if even for the moment.

4.) Provides talking points to employees to connect on a natural level.

As a bartender of almost 20 years in my former life, I can tell you that reason number 4 is one of the most crucial when it comes to increasing the ability to connect with customers from the moment of meeting one another. It gives the ability to create a natural flow which of course leads to a better overall experience for the customer. I can assist in

The better customer experience, the more likely the customer will return. 

It’s that simple.

Want to learn how an authorized personal telecom service representative can assist you in bringing you the best in small business entertainment? Contact us here for more info.

Jenifer Coulter is the Operations Manager for KMTTEK – the #1 Personal Telecom Concierge Service Business for DFW local and national opportunities. She has over 20 years of small business development, customer service, sales, marketing, advertising, public relations, team development, and executive assistant. She can be reached at j.coulter@kmttek.com and/or https://linktr.ee/jcoulter .